Warranty

iENYRID does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose.

iENYRID warranty does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, foot mat, battery covers  chains, cassettes, rims , mudguard set and speed throttle .Battery has 6 months warranty cover only .

Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

After the 14 days period iENYRID reserves the right to repair/replace any defective part under warranty.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

 Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Full Warranty Policy 

Faults within 14 days of purchase 

If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 14 days of delivery, we will try our best to help you on the phone and will send you a replacement parts to replace If a repair/replacement is not possible then you can return it to us for repair, replacement or refund .we try our best to avoid postage cost .

To initiate a return by post you must contact us via our email address: hello@trueelectric.co.uk or by calling us quoting your order number and details of the fault. If you can, please also attach images or a short video that demonstrates the problem.  

Following a phone or email-based assessment or video provided by you, we will try our best to help you via email or phone and will send you a replacement parts to replace if repair was not possible we’ll arrange for a pre-paid label for you to drop the product off at your local post office or we may arrange a collection from your address which ever convenient for repair, replacement or refund.

If product needs to be send to us for replace or repair make sure you pack the product properly for courier. If product damaged in transit then you will be responsible to claim with courier company . 

All returns are assessed by iENYRID and the fault must be confirmed before further action can be taken. This assessment process can take up to five working days from us receiving the product. 

All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you for postage to return the product in these circumstances. 

 *normal use is defined under the manufacturer’s warranty. 

The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets, Speed Throttle, Hand brakes, mudguard sets.

Faults after 14 days

If your product develops a fault through normal use* after the initial 14 day return period, under warranty you will only be entitled to have your part replaced at no cost, replacement will not include shipping cost. We will try our best to help you on the phone and will send you a replacement parts directly from our supplier to replace. If a repair/replacement is not possible for you OR you would like to use our service to repair. You can send a scooter to us for repair , we will do full inspection and service on your scooter. There will be a charge of £25 for this service and you will be responsible for postage.  

Please email us at  hello@trueelectric.co.uk, quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. we will support you through the next steps .

Proof of purchase is required with all potential warranty claims. Faults that manifest through normal use within the first six months of you receiving the product will be presumed to have been present on the date you received the product. If a fault is raised to our attention after those six months, you will need to demonstrate evidence that the fault was present in the product on the date you received it. 

Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.